Effective Date: 09/04/2025

At Trusted Pet Shop, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information in order to provide and improve our services. This information may include:

Personal Information

When you make a purchase, sign up for an account, subscribe to our newsletter, or interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment provider)
  • Order history
  • Any other information you provide to us

Non-Personal Information

We also collect non-personal information to help us improve your user experience. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Time and date of visits
  • Referral sources
  • Geolocation data (if applicable)

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing orders: To fulfill your orders, process payments, and provide customer support.
  • Improving customer experience: To understand how you interact with our website and improve the design and functionality of our platform.
  • Marketing and promotions: To send you newsletters, offers, and promotions that may interest you (with your consent).
  • Personalizing content: To tailor content and product recommendations to suit your preferences.
  • Providing customer support: To assist with any questions or issues you may have regarding your account, orders, or our products and services.
  • Legal obligations: To comply with legal requirements, enforce our policies, and resolve disputes.

How We Protect Your Information

We are committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your personal data when you make a purchase or enter personal information. These security measures include encryption, firewalls, and secure payment processing systems.

However, please note that no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and personalize your browsing experience. Cookies may also track information such as your preferences, login status, and browsing activity.

You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following trusted third parties:

  • Service providers: To facilitate payments, deliver products, or provide services on our behalf (e.g., payment processors, shipping companies, etc.).
  • Business transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the business transaction.
  • Legal compliance: We may disclose your information if required by law or if we believe it is necessary to protect our rights, comply with legal obligations, or prevent fraud.

Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: Unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us: