At Trusted Pet Shop, we are committed to providing the best products and services to meet the needs of you and your pets. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning or exchanging items.

Eligibility for Return and Exchange

We accept returns and exchanges for most products, provided that the following conditions are met:

  1. Products must be in original condition – unused, unwashed, and undamaged. Any product that has been used or damaged cannot be returned unless faulty.
  2. Items must be returned within 30 days from the date of purchase.
  3. Proof of purchase – A receipt or proof of transaction is required for all returns and exchanges.

Non-Returnable Items

The following items are non-returnable and non-refundable for hygiene and safety reasons:

  • Opened pet food or treats.
  • Customized or personalized products (such as engraved pet tags).
  • Products that have been used or damaged.

How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at +1-772-292-0359 within 30 days of your purchase to inform us of your intent to return the product. Please provide your order number, the product(s) you wish to return, and the reason for the return.
  2. Pack the Items: Once you’ve received authorization from our team, carefully pack the item(s) you wish to return in their original packaging if possible. Ensure that the product is in unused and resalable condition.
  3. Return Shipping: You will be responsible for paying the return shipping fees unless the product is faulty or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.
  4. Refund Processing: Once we have received and inspected the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear on your account, depending on your bank’s processing times.

Exchanges

If you would like to exchange an item for a different size, color, or product, we can assist you with that. Please contact our customer service team, and we will help you arrange an exchange. If the exchanged product is of a different price, we will charge or refund the difference accordingly.

Faulty or Damaged Items

If your item arrives damaged or is defective, we apologize for the inconvenience. Please contact us immediately upon receipt of the item, and we will arrange for a replacement or full refund at no extra cost. We may ask you to provide a photo of the damaged product to help expedite the process.

Late or Missing Refunds

If you have not received your refund within the expected time frame, please check with your bank or credit card company as there may be a delay in processing. If you still have not received your refund after checking, please contact our customer service team, and we will look into the issue.

Exceptions

Some exceptions may apply for specific items or during promotional periods. In such cases, our customer service team will inform you of any special conditions that apply to your return or exchange.

Contact Us

If you have any questions regarding our refund and return policy or need assistance with a return, please feel free to reach out to our customer service team: